achi Founder & Chief Executive Officer
Hayley Studer, CPA, FHFMA
Through her position as a Vice President at a large healthcare company, Hayley gained an understanding of the complexity of healthcare reimbursement systems and the misalignment of current incentives. Subsequently working as Chief Mission Officer for a corporation showed her the importance of collaboration in our communities and has allowed her to gain a deeper understanding of the impact of the social determinants of health and the intense work needed to make sustainable change.
Although each community is unique, building solutions based on strong relationships crosses all populations and developing models allows us to scale processes nationally. Through innovative partnerships, cross-sector collaboration, and creative solutions, we can be a part of incremental positive changes in our communities.
achi was born out of a desire to improve our community and to transform our healthcare payment system into one that is sustainable in the future and aligns desired behaviors with payments.
At the heart of achi...
Investing in our community is a core value of achi (pronounced uh-kai). The last book of the old testament in the Bible is Malachi and I have found throughout my life that the principle of setting aside your tithes and allowing God to use them for His work has poured out blessings that I could never have imagined. This is a foundational principle of achi to tithe as a company to continue to invest in the communities we serve. As such, our name is derived from the second half of the word Malachi and when broken down, it says “chi” meaning “life or inner light” with the “a” in front giving us “a life”. Our modified delta sign for the logo icon sums up the meaning of our name – to change a life.
– Hayley Studer
The achi Difference
To transform community health and reduce costs through changing individuals lives and improving community well-being.
Proactively engaging people to advance cost-effective, quality human care for individuals and communities.
Compassion – We meet people where they are at in their journey, taking the time to listen and truly understand their individual story so that we can provide the human care they need.
Humility – We don’t know everything, and we can’t tackle every problem alone. This drives our team to continuously learn and advocate for partnerships.
Integrity – We are guided by our strong principles, and they serve as the foundation of how we operate every day.
Courage – We are determined to challenge the status quo, working tirelessly to overcome the many barriers individuals and communities face, while addressing root cause problems with creative solutions.
Collaboration – We thrive on connection and engagement, bringing people and resources together to ensure that every individual perspective contributes to solutions.
Transparency – We believe in openness, understanding, and clarity, using data and analytics to get to the truth of both problems and solutions.
Ownership – We have an “all-in” mentality, taking great pride and responsibility in equipping and empowering others to achieve their goals.
Stewardship – We are doers and givers, using every opportunity we have to cultivate our blessings responsibly and share them compassionately with others.
Meet Our Team
Chief Operations Officer
With 25+ years of operational and leadership success, most recently previously serving as the Chief Operations Officer for a business process outsourcing and collections contact center, Scott’s experience includes defining strategies, designing systems, creating processes, implementing metrics, and managing all functions to support rapid growth across the entire business, from people to processes. His extensive background in information technology, talent development and mentorship, workforce management, and quality assurance are just a few highlighted areas spanning his successful career. Serving as the Chief Operations Officer at achi, Scott creates operational structures aligned to the company vision and core values, driving critical change initiatives for continuous improvement through identifying problem root causes to eliminate barriers to quality, delivery, and client satisfaction.
Melanie Kempton, M.Ed.
Executive Director, GapQuest
Melanie brings over 25 years of experience in the fields of education and entrepreneurship to achi. She has a passion for bringing innovative solutions to institutional challenges. A long career in public education, including positions in high schools, colleges, and adult education, as well as homeschooling her own children through adulthood, has given her a unique perspective on how young adults learn best and what motivates human potential. She is also a trained mediator through the Supreme Court of Ohio and understands the importance of clear, compassionate communication and problem-solving, and has years of experience involving the family law system. As a serial entrepreneur, Melanie strives to bring fresh ideas that meet the changing needs of individuals and communities and is always staying in front of shifting trends and adapting to cultural movements. She is driven to uncover root causes of problems and seeks unconventional answers to challenges, and brings empathy, creativity, and a shared mission to the team.
Andrea Miller, MBA
Director, Data Management
Throughout her career, Andrea has worked within the client engagement and healthcare financial division with a unique technical view on things. She has gained much experience and understanding of how a company can improve though not only the bottom-line financials but also by process efficiencies for day-to-day business. Andrea has been successful and passionate about helping individuals succeed by finding unique solutions to complex data driven problems to help make a difference. She takes pride in closely listening and using her knowledge to get to the root cause of common industry issues and find suitable solutions that both compliment technology and make data more easily accessible. However, at the end of the day, her overall desire is to positively impact and help those around her.
As an experienced marketer with a versatile and impactful career spanning both the for-profit and nonprofit sectors, Hunter's journey has been marked by the ability to seamlessly transition between roles within diverse industries, showcasing a remarkable proficiency in volunteer engagement, marketing, corporate branding, and communications. Guided by a passion for connection and belonging, Hunter is deeply committed to leveraging the transformative power of storytelling and collaboration. Through these mediums, she has consistently cultivated and supported relationships that extend beyond mere transactions, aiming for a measurable and positive difference in people's lives. More than just a strategist, she's a facilitator of meaningful connections and impactful narratives. Her approach is driven by the belief that authentic and resonant storytelling has the power to bridge gaps, fostering a sense of community and shared purpose.
Meet Danielle, a seasoned professional with an impressive 25-year track record in call center management. With a wealth of experience, Danielle has honed expertise in various facets of the industry, excelling in training, content development, customer satisfaction, collections, and quality assurance. Throughout Danielle's career, a commitment to excellence has been a driving force, ensuring that teams are well-equipped and empowered to deliver top-tier performance. Danielle thrives on collaboration with like-minded individuals who share a common belief in putting others first. In Danielle, you'll find a dedicated professional, a compassionate mentor, and a family-oriented individual, whose journey reflects a harmonious blend of career success and a heartfelt commitment to making a positive impact in the lives of others.